Privacy Policy

LVCOI ("Las Vegas Community Operating Intelligence," "we," "us," or "our") operates the website lvcoi.com and provides automation, AI-powered communication, SEO, web development, and internal tool services to service industry businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and business information submitted through our contact form
• Service preferences and project details you share with us
• Communications between you and LVCOI via email, phone, or text message

Information collected automatically:

• Device and browser information (browser type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Website analytics data collected through privacy-respecting analytics tools

Information collected through our services:

• If you are a client using our AI missed call text-back or other communication services, we process call logs, text message content, and appointment data on your behalf to deliver the service
• Customer contact information provided by our clients for the purpose of automated follow-up and scheduling

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver, maintain, and improve our services (including AI text-back, SEO, web development, and internal tools)
• Process and manage client accounts and billing
• Send service-related communications (not marketing — we won't spam you)
• Analyze website usage to improve the user experience
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. Period. We may share information in the following limited circumstances:

• Service providers: We use third-party platforms to deliver our services, including our CRM and automation platform, email services, and analytics. These providers only access your data as needed to perform their functions and are contractually obligated to protect it.
• Legal requirements: We may disclose information if required by law, subpoena, court order, or government regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 24 months. Client service data is retained for the duration of the service agreement plus 12 months.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data processing activities
• Request a portable copy of your data

To exercise any of these rights, contact us at hello@lvcoi.com. We will respond within 30 days.

7. Cookies and Tracking

Our website may use privacy-respecting analytics to understand how visitors use the site. We do not use invasive third-party tracking cookies or sell data to advertisers. If we implement cookies in the future, we will update this policy and provide appropriate notice and consent mechanisms.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

LVCOI — Las Vegas Community Operating Intelligence
Las Vegas, Nevada
hello@lvcoi.com